Representatives from Veolia Water visited the centre to deliver telephone training skills to the BEST (Building Employment Skills Today) group.
The group asked the Call centre training staff about things that really annoy you - like people phoning and not telling you why they are phoning without giving them your personal details.
The group were taught how to deal will difficult calls and what should be appropriate language (never say infortunately!)...and if a business says they are going to call you back within a time frame... they should!!
See photos of this event here...
