Telephone Skills Training

Representatives from Veolia Water visited the centre to deliver telephone training skills to the BEST (Building Employment Skills Today) group.

The group asked the Call centre training staff about things that really annoy you - like people phoning and not telling you why they are phoning without giving them your personal details.

The group were taught how to deal will difficult calls and what should be appropriate language (never say infortunately!)...and if a business says they are going to call you back within a time frame... they should!!

See photos of this event here...

Employability Skills Celebration

Tonight, we held an awards ceremony for all the students who completed the Employability Skills course.

The celebration took place in the Duffryn Arms. All participates were awarded with certificates, a goody bag and a few joke prizes too!

Everyone enjoyed a lovely buffet and the odd drink or two. Soft drinks of course... ;)

The night was attended by Chantelle (Centre Manager), Heather (Community Ambassador), Jane (Volunteer Coordinator) and Helen, Bob, Julie, Joe and other friends and Trustees from Duffryn Community Link.

Special thanks, too, all those that supported the course, including James (Tutor), personnel from Duffryn Fire Station, Dave (Careers Wales), Ann (Complementary Therapy), Greg (NCC) and FCC staff who supported with the administration and crèche.

Well done to all those who completed the course!

See photos of the celebration night in our gallery here...